Policies

Returns, Refunds & Exchanges Policy

Customers are allowed to inspect and try on the item only while the courier is still present at the delivery location.

If the customer wishes to return the item, this must be done immediately with the courier before the courier leaves. Once the courier has left and the order has been accepted, refunds or returns will no longer be available.

After the courier leaves, the order is considered received and accepted by the customer.

Exchanges

Customers may request an exchange within 14 days of receiving the order only if there is a defect, damage, wrong item, or manufacturing issue.

To be eligible for an exchange, the item must be in the same condition that it was received, unworn or unused, with tags, and in its original packaging. Proof of purchase may also be required.

Damages and Issues

Please inspect your order carefully while the courier is present. If the item is defective, damaged, incorrect, or has a manufacturing issue, please inform us immediately so we can review the issue and take the necessary action.

If a manufacturing defect or damage is discovered after delivery, you may contact us within 14 days of receiving the order to request an exchange.

How to Request an Exchange

To request an exchange, please contact us through our Instagram page or WhatsApp on 01207044440.

Items sent back without contacting us first will not be accepted.

Non-Returnable Items

We do not accept returns or exchanges for items that have been worn, used, washed, damaged by the customer, or returned without their original tags and packaging.

Sale items, custom-made items, and gift cards are non-returnable and non-exchangeable unless there is a confirmed manufacturing defect.